Missed broker calls. Late driver updates. Rejected invoices because of paperwork errors. For most trucking companies, manual communication is bleeding time and money every single day.

AI Updater from Datatruck handles the repetitive communication tasks that slow your team down, so they can focus on what actually grows your business.

The Real Cost of Manual Communication

Your dispatchers are drowning in emails. Your phone lines are tied up with broker check-ins. Your billing team is manually verifying every BOL and POD before invoicing.

Here's what that looks like in practice:

• 3-4 hours daily spent typing the same broker updates

• Missed calls during peak hours losing freight opportunities

• Document errors delaying factoring payments by days or weeks

• Late driver calls when loads fall behind schedule

If your updater can handle 10 loads now, they're probably maxed out. The bottleneck isn't their skill. It's the manual work.

What Is AI Updater?

AI Updater is built directly into Datatruck's carrier-first TMS. It automates broker emails, driver calls, document verification, and incoming broker calls.

Your team stays in control. AI never acts outside your rules. It just handles the grunt work automatically.

With AI Updater, that same updater who managed 10 loads? They can now handle far more without breaking a sweat.

Automated Broker Email Updates

Stop copying and pasting load details into emails at 11 PM.

AI Updater sends broker updates automatically at every stage:

• Dispatch notification with driver details

• Pick-up check-in when driver arrives

• Pick-up check-out with BOL attached

• In-transit updates with live ETA from your ELD integrations

• Delivery check-in when driver reaches destination

• Delivery check-out with POD attached

Each email uses broker-specific formats. No manual formatting. No missed updates.

BOL and POD Verification

Factoring companies reject invoices for the smallest mistakes. A missing signature. A blurry page. Wrong PO number.

AI Updater scans every document before it hits billing:

• PO number matches load details

• Pick-up and delivery addresses are correct

• Document is clear and readable

• Page count is accurate

• Signature or stamp is present

Clean documents mean faster payments. Keeping drivers paid on time starts with getting invoices right the first time.

Voice AI for Driver Calls

Drivers need updates when ETAs shift, loads run late, or pick-up times change. But your dispatchers don't have time to call every driver manually.

AI Updater makes calls automatically:

• ETA changes due to traffic or delays

• Late arrival alerts for pick-ups or deliveries

• Pick-up reminders before appointment times

• Delivery reminders to keep loads on schedule

• Follow-up calls when no update comes through the driver mobile app

You choose how it works: dispatcher-controlled calls or fully automated based on live events.

Broker Call Handling

Missed broker calls mean lost loads. But answering every call during dispatch hours pulls your team away from real work.

AI voice agents handle incoming broker calls 24/7:

• Answers immediately, no hold time

• Verifies broker identity before sharing load details

• Provides real-time shipment status and ETA

• Confirms pick-up or delivery status

• Escalates complex requests to a human dispatcher

Brokers get answers instantly. Your team stays focused on operations.

Why This Matters for Carriers

Manual communication breaks down as you scale. What worked with 5 trucks doesn't work with 50.

Save Time and Money

AI Updater can save 30+ hours per week across your back office. That's time your team can spend on growth instead of data entry.

Protect Cash Flow

Document errors delay factoring payments. AI verification catches mistakes before invoices go out, keeping cash flowing.

Never Miss a Broker Call

Missed calls cost you freight. Voice AI answers every time, preserving your reputation and keeping load offers coming.

Stop Chasing Drivers

AI monitors ETAs and contacts drivers automatically when needed. Your dispatchers can focus on exceptions instead of routine check-ins.

The Before and After

Without AI Updater:

• 3-4 hours daily on manual emails and calls

• Billing clerk verifies every document by hand

• Broker calls go to voicemail during peak hours

• Drivers aren't contacted until delays become problems

With AI Updater:

• Emails and calls go out automatically

• Documents verified in seconds

• Brokers get updates instantly

• Drivers contacted proactively based on live events

Real Results from Carriers

Carriers using AI Updater report:

• 70% reduction in time spent on manual communication

• 80% fewer rejected invoices due to document errors

• Improved broker satisfaction and faster load offers

• Back-office teams focused on strategy instead of busywork

AI Updater doesn't replace your team. It amplifies what they can accomplish.

How AI Updater Fits into Your Operations

AI Updater works inside Datatruck's AI-native platform. It's not a separate tool you need to learn or integrate.

It connects directly to your ELD and telematics systems, pulling live location and ETA data. It syncs with your dispatch board, driver app, and billing workflow.

Everything happens in one place. No switching between systems. No data entry loops.

Built for Carriers Who Want to Scale

If you're still managing communication manually, you're competing with one hand tied behind your back.

Carriers using AI Updater handle more loads with the same team size. They get paid faster. They keep brokers happy. And their dispatchers aren't buried in emails at midnight.

Datatruck is the carrier-first TMS built to help you scale smarter. AI Updater is just one of the AI-powered tools that sets Datatruck apart from legacy systems.

See how Ray Cargo scaled from 50 to 350+ trucks by automating communication and back-office work.

Stop Losing Time to Manual Work

Your competitors are automating. Your brokers expect real-time updates. Your drivers need proactive communication.

AI Updater puts trucking communication on autopilot without losing control.

Datatruck is the carrier-first TMS built to handle every part of your operation, from automated dispatching to driver payroll. Our AI-powered platform handles document verification, broker updates, driver calls, and real-time visibility across your entire fleet.

Book a free demo and see how Datatruck's AI Updater can help you handle more loads with less manual work.